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Returns

At Williams-Sonoma, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priority. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.

If within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request).

We cannot accept returns on monogrammed, personalized, special-order items, custom upholstery, items shipped direct from the vendor, or on items damaged through normal wear and tear. Final sale items ending in .97 or .99 cannot be returned.

For returns of items purchased from your Williams-Sonoma Gift Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.

For assistance, please contact Customer Service at 1.877.812.6235, 7 days a week, 4AM to 9PM PT.

International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.

How to return an item

For your convenience you can begin by processing your return online. Indicate the reason for return and whether you would like a replacement or merchandise credit. At the end of this process you will be able to print a pre-paid UPS shipping label to bring to a UPS drop-off location. Depending on the reason for return, you may be responsible for return shipping ($5.50 for a small package and $12.25 for large or bulk items).

Please note that online returns are available only for items that are 70 lbs and under and were shipped to the United States (includes US Territories and APO/FPO). Online returns can only be used when you bring your items to a UPS drop-off location. If you would prefer to schedule a UPS pickup, please contact us at 1.877.812.6235.

Did you purchase the item or was it gift?

I ordered the item
I received this item as a gift

Re-print a shipping label

If you have processed a return online within the last 7 days and need to re-print the shipping label, enter your return tracking number. The return tracking number can be found in the email that was sent when you processed the return: